Repair Department






SmartCell is the first telecommunications dealership within the province of Ontario to obtain a partnership from Samsung for hardware support services.

As an Authorized Samsung Service Centre, we offer the following services:

  • Hardware repairs for Samsung devices in-warranty and out-of-warranty
  • Walk-in service for smartphone, tablets and wearables repairs
  • Samsung services accessibility
  • Galaxy diagnostics
  • Google account removal on Samsung devices
  • Original Parts
  • Software update and one-on-one Galaxy Consultations
  • Samsung repair station equipment
  • Samsung Warehouse standards for pre and post repair testing. Water resistance (IP67/IP68/IP69) re-applied for specific models.

Service support may vary upon availability. We recommend clients contacting us before initializing any further services.

In addition, we specialize in servicing and repairing mobile phones on both the consumer retail and business wholesale levels for our corporate clients. Our professionally trained technicians will repair your mobile phone on-site and fix the issue.

Whether you spilled water on your device, accidentally dropped your phone, or your phone stopped working we can help.

Dead battery? Jammed charging port? Unreliable headphone jack? We will find a fast and effective solution.

We provide immediate diagnosis and a personalized quote for your mobile phone issues. Successful repairs come with a lifetime warranty, excluding physical damages, for any defects or poor cosmetic manufacturing.

We are offering repairs on all Apple iPhones, Samsung devices, LG series and Huawei devices. Prices will vary depending on service level required.

Please contact our service department at or fill out the repair form below.

    Repair Form

    We aim to respond within two business days.

    Device Information

    Damage Type

    I need support with (check all that apply):
    WaterCharging PortPhysicalHeadphone JackSoftwareBatteryOther

    Have a question or ready to order? Talk to a sales expert for collaboration.

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    Ottawa (Head Office), Barrie and Newmarket:
    Monday - Friday 8:30AM - 5:00PM EST

    Belleville, Kingston, Kitchener and Nepean:
    Monday - Friday 9:00AM - 5:00PM EST

    Brockville and Peterborough:
    Monday - Friday 10:00AM - 6:00PM EST

    Sudbury and Windsor Walker Road:
    Monday - Friday 9:30AM - 6:00PM EST

    Monday - Friday 9:00AM - 5:30PM EST
    Saturday & Sunday - Closed

    Monday - Friday 9:00AM - 6:00PM EST
    Saturday 9:00AM - 4:00PM

    Monday - Friday 9:00AM - 5:30PM EST
    Saturday 9:00AM - 4:00PM

    Windsor Eugenie Street:
    Monday - Friday 8:30AM - 6:00PM EST
    Saturday 9:00AM - 4:00PM EST



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