Accidents happen. Device protection has you covered.
Device Care Complete provides coverage for cracked screens, lost or stolen devices and accidental damage for only $15 per month.
Protection for all your devices
Device Care Complete
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Coverage for a single new phone activation
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Enrol within 60 days of device activation
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Accidental damage coverage for physical and liquid damage
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Replacement if your device is lost or stolen, or can’t be fixed
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Covers malfunctions after manufacturer’s warranty ends
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Other repairs for eligible devices, like broken camera, charging port, speaker repair and more
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Covers up to $3,500 per claim for device repairs or replacements
Device Care BYOD
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Coverage for a single bring your own phone activation
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Enrol within 60 days of device activation
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Accidental damage coverage for physical and liquid damage
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Replacement if your device can’t be fixed
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Covers malfunctions after manufacturer’s warranty ends
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$39 cracked front screen repairs for eligible devices, fixed as soon as next day
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Covers up to $3,500 per claim for device repairs or replacements
Device Care Connected
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Coverage for new tablet or smartwatch activation
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Make up to two claims in any consecutive 12-month period
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Accidental damage coverage for physical/liquid damage
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Replacement if your device can’t be fixed
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Covers malfunctions after manufacturer’s warranty ends
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$39 cracked front screen repairs for eligible devices
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Other repairs for eligible devices like broken camera, charging port, speaker repair and more
Complete phone protection for just $15/mo
Unlimited photo storage and video backup (up to 20GB per file) included
Make up to two (2) claims within any 12-month period (cracked screen repairs and battery replacements do not count toward claim limit)
24/7 tech support at your fingertips
Start a service request
Frequently asked questions
- Defects covered by the 1 year manufacturer warranty
- Accessories, cosmetic damage and changes or enhancements to your device
- Abuse, misuse, or intentional acts
- Problems with the device before your enrolment was in effect
- Failure caused by computer viruses
- Device Care BYOD and Device Care Connected don’t cover lost or stolen devices
- Additional exclusions apply. Seeterms and conditionsfor complete details.
Device Care Products can be added in-store, through your MyTELUS account or by dialing *611 from your TELUS device. Device Care BYOD and Device Care Connected cannot be added online at this time.
Your Device Care protection is tied to your phone number. To be eligible for coverage, your device must be connected to the TELUS network at the time of peril.
Your Device Care Product can be cancelled at any time. To cancel, you can have a sales representative cancel it in-store. You can call TELUS Customer Care or you can log in to your My TELUS account and select Manage Add-Ons in the Plans & Devices section.
- Device must power on and navigate properly to the home screen
- The device, including the screen, must be undamaged with no cracks, missing parts or signs of water damage (hinges, keypad, housing, buttons, battery, etc.)
- The LCD must function correctly and be free of dead spots or bruising