Smartcell

Your amazing career starts here

SmartCell Communications is the largest TELUS Koodo Authorized Dealer in Ontario. We’re a people-first, customers-first, purpose-driven team working every day to innovate and do good. Join us, and let’s make the future friendly, together.

Explore opportunities at SmartCell Communications

Your amazing career starts here

SmartCell Communications is the largest TELUS Koodo Authorized Dealer in Ontario. We’re a people-first, customers-first, purpose-driven team working every day to innovate and do good. Join us, and let’s make the future friendly, together.

Explore opportunities at SmartCell Communications

Current Positions Available:

(ONLY THOSE THAT QUALIFY WILL BE CONTACTED)

Store Manager – SmartCell Communications / TELUS Authorized Dealer

We have an exciting opportunity to hire a Store Manager for our SWO Retail locations reporting directly to the Regional Manager Retail – SW Ontario.

Our ideal candidate is one that can inspire, coach, and develop team members, drive sales and ensure our customers always have an exceptional experience.

Primary Responsibilities:

As the Store Manager, it is your responsibility to make sure your location is delivering excellence in customer experience by following all operational policies and procedures and meeting sales goals and objectives. You will lead by example and create an environment where team members receive regular coaching and development. Specific responsibilities include:

  • Motivating your sales team to meet and exceed monthly sales goals and quotas
  • Developing and Coaching your team in delivering an incredible customer experience
  • Effectively communicating and participating in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPI’s
  • Being knowledgeable of all products and services
  • Managing Inventory, weekly and monthly inventory of all products
  • Ensuring an amazing appearance of the store and merchandising accordingly
  • Being a team player and leading by example
  • Effective organization and planning skills with the ability to schedule people and tasks
  • Participate in and deliver coaching and training to your Team
  • Sales performance reporting and analysis daily
  • Ensuring project deadlines and deliverables are met
  • Managing team headcount by driving recruitment and retention initiatives
  • Various other duties as required

Education, Experience and Skills:

  • Strong management, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
  • Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
  • Inspirational and creative sales leader that possesses demonstrated experience driving aggressive results
  • Customer service-oriented teamwork and collaboration, adaptability, and initiative
  • Excellent communication, interpersonal, written, and analytical skills
  • Proven time management skills in a fast-paced environment
  • Post-secondary degree or diploma in Business Management or related fields is an asset
  • 3-5 years store supervision and management experience is an asset
  • Computer aptitude with strong skills in Microsoft office and other software
  • Comfortable with new technology
  • Flexibility to work various schedules including days, evenings and weekends
  • Ability to stand / walk for extended periods of time in all weather conditions

Core Competencies:

  • Great strategic planning and problem-solving skills
  • Research skills used to seek out opportunities to improve sales in their store
  • Strong organizational skills with the ability to anticipate problems and opportunities, as well as develop effective solutions.
  • Ability to work with cross functional teams.
  • Excellent multi-tasking and time management skills, self-starter who takes initiative
  • Ability to prioritize and lead their team under pressure
  • Strong people management skills
  • Collaboration and teamwork skills

What’s Offered:

  • Competitive salary
  • Health paid benefits
  • Tools for success – smartphone, branded company clothing
  • Coaching – Paid training program to help you master your role
  • Mentorship – Ongoing coaching to ensure your success
  • Work/Life Balance – Flexible work schedule; evening and weekend work may be required.

Working Conditions:

  • Flexibility to work various schedules including days, evenings and weekends
  • Ability to stand / walk for extended periods of time in all weather conditions

We thank all interested applicants; however, only qualified candidates will be contacted.

Are you excited? Apply today!

Full Time Client Services Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Kitchener

We understand what a great customer experience is. It’s not just about doing your job; it’s about making sure that the person on the other end of the phone knows you care. Most importantly, we believe every one of our customers deserves to be heard, cared about, and treated with respect. That’s how we put our customers first – one at a time, each and every day. Our approach to service is not your typical customer contact – you will connect with customers in several different ways including on the phone, over online chat, and through email, just to name a few. You will be empowered to provide end-to-end support and encouraged to problem solve and take accountability for the customer experience. If you’re on board with this kind of customer experience, then this is the team for you.

What you can expect from SmartCell Communications

TEAMWORK

No one does it alone at SmartCell. Our client support teams are small and supportive. We know that delivering incredible service requires a lot of teamwork and you can count on the experience and expertise of your teammates to keep you informed, energized, and enthusiastic. At SmartCell, we make sure to celebrate and recognize our team members regularly.

DEVELOPMENT

We’ve got you covered for both on-the-job training and skills development that will help you build the career you want. There are many different career paths available within our client support division, and if you have the drive and desire to keep learning and developing, we’re here to help. Not only do we support your development, but we encourage our team members to share their expertise and feedback and help us implement their innovative ideas.

What you bring to the role:

  • Superior oral and written communications skills
  • Strong critical thinking, problem-solving and troubleshooting skills
  • Proven capacity to quickly learn and share information with others
  • Ability to work with a minimum of supervision and be team oriented
  • Ability to work in a fast paced environment and effectively manage multiple tasks
  • Must maintain a high degree of accuracy and attention to detail

Responsibilities:

  • Build client loyalty by providing recommendations and alternatives to contacted clients
  • Upselling of product and services to increase product/feature penetration and improve revenue
  • Provide timely follow-up to client issues 100% of the time
  • Liaise with internal operational groups to investigate and resolve complex client issues to ensure customer retention
  • Analyze client information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain clients

Qualifications:

  • A related post-secondary education or equivalent experience
  • Experience and/or knowledge of a customer service environment
  • Excellent customer service and problem-solving skills
  • Strong follow up skills complimented by a solid commitment to customer satisfaction
  • Highly organized and detail oriented, with excellent time management skills
  • A positive, friendly attitude with the willingness and ability to sell
  • Ability to negotiate with clients to obtain satisfaction for both SmartCell & the customer
  • An understanding of the sales process
  • Ability to learn and share information with others
  • Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
  • Experience with FreshDesk Ticketing System
  • Bilingual (French and English) considered an asset

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Newmarket

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

We are looking for an energetic and organized individual to fulfill a Retail CSR vacancy at our Newmarket location. This is a Full Time opportunity for the right individual wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

Are you excited? Apply today!

Part Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Kingston

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Sudbury

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

We are looking for an energetic and organized individual to fulfill a Retail CSR vacancy at our Sudbury location. This is a Full Time opportunity for the right individual wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / London

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

We are looking for an energetic and organized individual to fulfill a Retail CSR vacancy at our London location. This is a Full Time opportunity for the right individual wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Belleville

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

We are looking for an energetic and organized individual to fulfill a Retail CSR vacancy at our Belleville location. This is a Full Time opportunity for the right individual wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

Are you excited? Apply today!

Part Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Chatham

Do you thrive in a fast-paced, customer and team-centric environment?

Are you a detailed-oriented person with good time-management and organizational skills who loves working on solving problems using creative solutions?

SmartCell Communications is looking for a dynamic person to join our team whose overarching goal is to provide a positive customer experience, increase sales capacity while driving critical improvements to our business. We’ll give you the space to innovate and create solutions for our customers, in a dynamic and flexible way. You will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. We carry a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What you’ll do

  • YOU are a strategic thinker with excellent organizational skills and a knack for capturing and evolving the big picture
  • YOU are able to build out the appropriate action plan and taking it across the finish line
  • YOU foster positive relationships by being courteous, transparent, and bringing the right players to the table
  • YOU assess risk against the needs of the business and use critical thinking to drive positive outcomes
  • YOU like to dig to get to the bottom of things and understand what is driving outcomes
  • YOU are an eager learner
  • YOU understand the importance of a customer centric approach to service
  • YOU are a team player, able to work with a variety of teams across the value chain; executive leadership, C-suite
  • YOU are comfortable with talking to a customer in a high priority escalation situation
  • YOU build strong and effective relationships and communicate professionally and with transparency
  • YOU advocate for the customer internally to ensure optimal customer experience
  • YOU collaborate and partner with internal teams and team members to drive improvements, solve customer issues in a timely manner
  • YOU are curious, ask questions, assess and challenge
  • YOU understand and facilitate processes improvement opportunities,
  • YOU demonstrate grit and tenacity and you are a hands on learner

What you bring

  • Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
  • Strong Methodical Approach to Problem Solving: Ability to analyze data to collaborate and problem solve complex customer issues
  • A Love for a fast-paced Environment: Comfortable working in a continuously changing, dynamic environment
  • Positive Attitude in the Face of Ambiguity: Able to navigate ambiguous situations and identify what actions are required to resolve the issues our customers are facing.
  • Customers First Passion: Experience in a customer-facing/operational environment
  • 3-5 years of Client Service Experience
  • Undergraduate or post-graduate degree
  • Post secondary diploma/certification

What we offer YOU

  • Competitive compensation, sales commission, monthly bonuses, contests and incentives
  • Discounts on products and services
  • A supportive culture which promotes recognition and feedback
  • Opportunities and support for growth and development
  • A chance to play an active role in giving back to your community

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever-changing technology and communication.

Are you excited? Apply today!

Part Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Kingston

Do you thrive in a fast-paced, customer and team-centric environment?

Are you a detailed-oriented person with good time-management and organizational skills who loves working on solving problems using creative solutions?

SmartCell Communications is looking for a dynamic person to join our team whose overarching goal is to provide a positive customer experience, increase sales capacity while driving critical improvements to our business. We’ll give you the space to innovate and create solutions for our customers, in a dynamic and flexible way. You will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. We carry a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What you’ll do

  • YOU are a strategic thinker with excellent organizational skills and a knack for capturing and evolving the big picture
  • YOU are able to build out the appropriate action plan and taking it across the finish line
  • YOU foster positive relationships by being courteous, transparent, and bringing the right players to the table
  • YOU assess risk against the needs of the business and use critical thinking to drive positive outcomes
  • YOU like to dig to get to the bottom of things and understand what is driving outcomes
  • YOU are an eager learner
  • YOU understand the importance of a customer centric approach to service
  • YOU are a team player, able to work with a variety of teams across the value chain; executive leadership, C-suite
  • YOU are comfortable with talking to a customer in a high priority escalation situation
  • YOU build strong and effective relationships and communicate professionally and with transparency
  • YOU advocate for the customer internally to ensure optimal customer experience
  • YOU collaborate and partner with internal teams and team members to drive improvements, solve customer issues in a timely manner
  • YOU are curious, ask questions, assess and challenge
  • YOU understand and facilitate processes improvement opportunities,
  • YOU demonstrate grit and tenacity and you are a hands on learner

What you bring

  • Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
  • Strong Methodical Approach to Problem Solving: Ability to analyze data to collaborate and problem solve complex customer issues
  • A Love for a fast-paced Environment: Comfortable working in a continuously changing, dynamic environment
  • Positive Attitude in the Face of Ambiguity: Able to navigate ambiguous situations and identify what actions are required to resolve the issues our customers are facing.
  • Customers First Passion: Experience in a customer-facing/operational environment
  • 1-3 years of Client Service Experience
  • Undergraduate or post-graduate degree
  • Post secondary diploma/certification

What we offer YOU

  • Competitive compensation, sales commission, monthly bonuses, contests and incentives
  • Discounts on products and services
  • A supportive culture which promotes recognition and feedback
  • Opportunities and support for growth and development
  • A chance to play an active role in giving back to your community

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever-changing technology and communication.

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Belleville

Do you thrive in a fast-paced, customer and team-centric environment?

Are you a detailed-oriented person with good time-management and organizational skills who loves working on solving problems using creative solutions?

SmartCell Communications is looking for a dynamic person to join our team whose overarching goal is to provide a positive customer experience, increase sales capacity while driving critical improvements to our business. We’ll give you the space to innovate and create solutions for our customers, in a dynamic and flexible way. You will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. We carry a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What you’ll do

  • YOU are a strategic thinker with excellent organizational skills and a knack for capturing and evolving the big picture
  • YOU are able to build out the appropriate action plan and taking it across the finish line
  • YOU foster positive relationships by being courteous, transparent, and bringing the right players to the table
  • YOU assess risk against the needs of the business and use critical thinking to drive positive outcomes
  • YOU like to dig to get to the bottom of things and understand what is driving outcomes
  • YOU are an eager learner
  • YOU understand the importance of a customer centric approach to service
  • YOU are a team player, able to work with a variety of teams across the value chain; executive leadership, C-suite
  • YOU are comfortable with talking to a customer in a high priority escalation situation
  • YOU build strong and effective relationships and communicate professionally and with transparency
  • YOU advocate for the customer internally to ensure optimal customer experience
  • YOU collaborate and partner with internal teams and team members to drive improvements, solve customer issues in a timely manner
  • YOU are curious, ask questions, assess and challenge
  • YOU understand and facilitate processes improvement opportunities,
  • YOU demonstrate grit and tenacity and you are a hands on learner

What you bring

  • Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
  • Strong Methodical Approach to Problem Solving: Ability to analyze data to collaborate and problem solve complex customer issues
  • A Love for a fast-paced Environment: Comfortable working in a continuously changing, dynamic environment
  • Positive Attitude in the Face of Ambiguity: Able to navigate ambiguous situations and identify what actions are required to resolve the issues our customers are facing.
  • Customers First Passion: Experience in a customer-facing/operational environment
  • 1-3 years of Client Service Experience
  • Undergraduate or post-graduate degree
  • Post secondary diploma/certification

What we offer YOU

  • Competitive compensation, sales commission, monthly bonuses, contests and incentives
  • Discounts on products and services
  • A supportive culture which promotes recognition and feedback
  • Opportunities and support for growth and development
  • A chance to play an active role in giving back to your community

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Chatham, Kingston, Kitchener, Leamington, London, Nepean, Newmarket, Peterborough, Sarnia, Sudbury, Tecumseh and Windsor. With close to 20 years in business, our clients consider us a trusted source to help them adapt to ever-changing technology and communication.

Are you excited? Apply today!