Careers

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SmartCell Communications is the largest TELUS Koodo Authorized Dealer in Ontario. As a fast-paced, growing company with a family culture, we understand our greatest asset is our employees. By considering a career with SmartCell Communications, you are considering working with a team that is constantly evolving, improving and always seeking an opportunity to differentiate ourselves in an exciting industry. We pride ourselves in putting the customer at the heart of everything we do – listening and learning from their feedback to deliver the best experience possible.

Our strategy and our values

  • We embrace change and initiate opportunity

  • We have a passion for growth

  • We believe in spirited teamwork

  • We have the courage to innovate

Explore opportunities at SmartCell Communications

  • Retail
  • Technicians
  • Sales and Marketing
  • Mid Market
  • Customer Service

Current Positions Available:

(ONLY THOSE THAT QUALIFY WILL BE CONTACTED)

Part Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Windsor and Tecumseh

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Windsor and Tecumseh

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Are you excited? Apply today!

Full Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Leamington

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Burlington, Chatham, Kingston, Kitchener, Leamington, Nepean, Newmarket, Peterborough, Richmond Hill, Sudbury, Tecumseh and Windsor.

With over 16 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

We offer a range of smart solutions that are key to success in numerous industries. These include business mobility, personal employee plans, cloud-based VoIP, SmartHome Security, fleet tracking, internet and real-time mobile expense management software.

Are you excited? Apply today!

Store Manager – Windsor Walker Rd. – Retail SWO – SmartCell Communications / TELUS

We have an exciting opportunity to hire a Store Manager for our SWO Windsor Walker Rd. Retail location reporting directly to the Regional Manager Retail – SW Ontario.

Our ideal candidate is one that can inspire, coach, and develop team members, drive sales and ensure our customers always have an exceptional experience.

Primary Responsibilities:

As the Store Manager, it is your responsibility to make sure your location is delivering excellence in customer experience by following all operational policies and procedures and meeting sales goals and objectives. You will lead by example and create an environment where team members receive regular coaching and development. Specific responsibilities include:

  • Motivating your sales team to meet and exceed monthly sales goals and quotas
  • Developing and Coaching your team in delivering an incredible customer experience
  • Effectively communicating and participating in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPI’s
  • Being knowledgeable of all products and services
  • Managing Inventory, weekly and monthly inventory of all products
  • Ensuring an amazing appearance of the store and merchandising accordingly
  • Being a team player and leading by example
  • Effective organization and planning skills with the ability to schedule people and tasks
  • Participate in and deliver coaching and training to your Team
  • Sales performance reporting and analysis daily
  • Ensuring project deadlines and deliverables are met
  • Managing team headcount by driving recruitment and retention initiatives
  • Various other duties as required

Education, Experience and Skills:

  • Strong management, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
  • Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
  • Inspirational and creative sales leader that possesses demonstrated experience driving aggressive results
  • Customer service-oriented teamwork and collaboration, adaptability, and initiative
  • Excellent communication, interpersonal, written, and analytical skills
  • Proven time management skills in a fast-paced environment
  • Post-secondary degree or diploma in Business Management or related fields is an asset
  • 3-5 years store supervision and management experience are an asset
  • Computer aptitude with strong skills in Microsoft office and other software
  • Comfortable with new technology
  • Flexibility to work various schedules including days, evenings, and weekends
  • Ability to stand / walk for extended periods of time in all weather conditions

Core Competencies:

  • Great strategic planning and problem-solving skills
  • Research skills used to seek out opportunities to improve sales in their store
  • Strong organizational skills with the ability to anticipate problems and opportunities, as well as develop effective solutions.
  • Ability to work with cross functional teams.
  • Excellent multi-tasking and time management skills, self-starter who takes initiative
  • Ability to prioritize and lead their team under pressure
  • Strong people management skills
  • Collaboration and teamwork skills

What’s Offered:

  • Competitive salary and commission
  • Health paid benefits
  • Tools for success – smartphone, branded company clothing
  • Coaching – Paid training program to help you master your role
  • Mentorship – Ongoing coaching to ensure your success
  • Work/Life Balance – Flexible work schedule; evening and weekend work may be required.

Working Conditions:

  • Flexibility to work various schedules including days, evenings, and weekends
  • Ability to stand / walk for extended periods of time in all weather conditions

We thank all interested applicants; however, only qualified candidates will be contacted.

Are you excited? Apply today!

Client Support Representative

SmartCell Communications – TELUS Koodo Authorized Dealer Kitchener

SmartCell Communications is the largest TELUS Koodo Authorized Dealer in Ontario. We are looking for an energetic and organized individual to fulfill a CSR vacancy in our Kitchener location. This is a full time (8:30am to 5:00pm, Monday-Friday) opportunity for the right individual wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.

For this position, you will be required to:

Ø Process client wireless orders (activations, renewals and accessory sales)

Ø Interact with our clients by phone and in person with order inquiries while working alongside our experienced staff

Ø Assist with sales administration duties within the office

Ø Identify and assess customers’ needs to achieve satisfaction

Ø Provide accurate, valid and complete information by using the right methods/tools

Ø Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

Requirements:

· Must be able to demonstrate a strong work ethic and history

· Must be able to work in a fast-paced environment

· Customer orientation and ability to interact with different character types

· Ability to multi-task in a busy environment and manage time effectively

· Be computer-savvy with knowledge of Microsoft suite of programs

· Customer service and/or sales experience is preferred

· Wireless industry experience is not essential but is considered an asset

Job Type: Full-time

Salary: $40,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

COVID-19 considerations:
All customers and staff are required to wear a mask. Clear plastic barriers have been installed

Experience:

  • customer service: 2 years (preferred)

We thank all interested applicants; however, only qualified candidates will be contacted.

Are you excited? Apply today!

Part Time Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Brockville

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

About SmartCell Communications

SmartCell Communications is the largest TELUS/Koodo Authorized Dealer in Ontario with locations in Ottawa, Barrie, Belleville, Brockville, Burlington, Chatham, Kingston, Kitchener, Leamington, Nepean, Newmarket, Peterborough, Richmond Hill, Sudbury, Tecumseh and Windsor.

With over 16 years in business, our clients consider us a trusted source to help them adapt to ever changing technology and communication.

We offer a range of smart solutions that are key to success in numerous industries. These include business mobility, personal employee plans, cloud-based VoIP, SmartHome Security, fleet tracking, internet and real-time mobile expense management software.

Are you excited? Apply today!

Have a question or ready to order? Talk to a sales expert for collaboration.

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BUSINESS HOURS

Ottawa (Head Office), Barrie and Newmarket:
Monday - Friday 8:30AM - 5:00PM EST

Belleville, Kingston, Kitchener and Nepean:
Monday - Friday 9:00AM - 5:00PM EST

Brockville:
Monday - Friday 10:00AM - 6:00PM EST
Saturday 10:00AM to 5:00PM

Sudbury:
Monday - Friday 9:30AM - 6:00PM EST

Burlington, Peterborough and Richmond Hill :
Monday - Friday 10:00AM - 6:00PM EST

Chatham and Windsor Walker Road:
Monday - Friday 9:00AM - 5:30PM EST

Leamington and Tecumseh:
Monday - Friday 9:00AM - 6:00PM EST
Saturday 9:00AM - 4:00PM

Windsor Eugenie Street:
Monday - Friday 8:30AM - 6:00PM EST
Saturday 9:00AM - 4:00PM EST

All Locations:
Closed - All official Holidays

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