Careers

Full-Time Inside Mobility Specialist | Smartcell Communications

Location: Windsor Area, ON (TELUS & Koodo Authorized Dealer)

Are you the person your friends go to for tech advice? Do you thrive on hitting targets and building genuine connections?

Smartcell Communications, Ontario’s largest TELUS/Koodo dealer, is looking for a motivated Inside Mobility Specialist to join our Windsor Area team. For over 20 years, we’ve been the bridge between our customers and Canada’s fastest 5G network. We don’t just sell phones; we provide the solutions that keep our community connected.

The Role: More Than Just Sales

As an Inside Mobility Specialist, you are the vital connection between our customers and the latest connected technology. Whether working with everyday consumers or small business owners, you will help them navigate an ever-evolving digital landscape—matching their needs with tailored solutions across corporate and consumer mobility, high-speed fiber internet, smart home security, streaming entertainment, and cloud communications.

This isn’t a transactional phone role; it’s a consultative sales position where your tech expertise, active listening, and genuine customer care build lifelong loyalty and drive sustainable business growth.

Your Day-to-Day Responsibilities:

• High-Impact Customer Engagement: Connect with inbound inquiries and existing clients over phone, email, and digital channels. Transform everyday inquiries into long-term customer loyalty by asking key discovery questions and delivering tailored tech solutions.
• Proactive Lead Generation & Growth: Maintain a growth mindset by identifying upsell/cross-sell opportunities within existing accounts, following up on marketing leads, and actively re-engaging past clients to expand revenue.
• Dedicated Account & Portfolio Care: Manage customer accounts with precision—handling plan optimizations, device upgrades, contract renewals, and post-sale support to ensure an exceptional end-to-end customer experience.
• Continuous Product & Industry Expertise: Stay at the forefront of telecommunications technology by mastering the latest product lineups, hardware launches, rate structures, and promotional offers across TELUS and Koodo ecosystems.
• Collaborative Goal Achievement: Partner closely with internal account managers, fulfillment specialists, and local team members to smash monthly sales targets, contribute to a dynamic team culture, and support local community engagement initiatives.

What You Bring to the Table

We are looking for a goal-oriented closer who takes pride in doing right by the customer.

• Proven Sales Experience: 1–3+ years of success in inside sales, account management, retail technology sales, or customer-facing roles.
• Exceptional Communication: Strong verbal and written communication skills with the ability to articulate complex technology options in plain, compelling language.
• Drive & Resilience: A high-energy “hustler” mindset who thrives in a fast-paced environment, embraces targets, and stays persistent when pursuing opportunities.
• Tech-Savvy & Adaptable: A natural passion for telecommunications, mobile hardware, smart technology, and digital platforms (previous TELUS, Koodo, or carrier experience is a strong asset).
• Problem-Solving Skills: Excellent organizational skills with the ability to manage multiple client inquiries, follow-ups, and CRM entries efficiently.

Why Join Smartcell?

We believe in rewarding hard work and fostering a culture where you actually enjoy coming to work.

• Uncapped Potential: Competitive base pay plus monthly bonuses, and performance incentives.
• The Perks: Significant employee discounts on the latest tech and services.
• Growth: We prioritize professional development and promote from within.
• Culture: A supportive, “people-first” environment that celebrates your wins.
• Community: Be part of a company that gives back to the neighborhoods we serve.

About Us

With 14 locations across Ontario, Smartcell Communications is dedicated to simplifying the digital world. Our mission is to ensure every customer has access to reliable, high-speed, and affordable communication solutions.

Ready to connect your career to the best network in Canada? Apply now!

Full-Time Business Account Manager | Smartcell Communications

Location: Kitchener, ON (TELUS & Koodo Authorized Dealer)

Are you the person your friends go to for tech advice? Do you thrive on hitting targets and building genuine connections?

Smartcell Communications, Ontario’s largest TELUS/Koodo dealer, is looking for a motivated Business Account Manager to join our Kitchener team. For over 20 years, we’ve been the bridge between our customers and Canada’s fastest 5G network. We don’t just sell phones; we provide the solutions that keep our community connected.

The Role: More Than Just Sales

As a Business Account Manager, you serve as a trusted technology advisor and the primary face of our brand to the business community. In an increasingly connected world, Canadian businesses rely on reliable telecom and technology infrastructure to grow. You will help business leaders navigate and optimize their technology strategy—ranging from corporate mobility and unified communications to fleet tracking, managed IT, and cloud security.

Whether helping a small business scale its mobile fleet or designing an integrated security and VoIP strategy for a mid-market enterprise, you will combine consultative selling with dedicated account management to drive real business value.

Your Day-to-Day Responsibilities:

• Consultative Customer Engagement: Build strong rapport with business owners, IT managers, and C-suite decision-makers. Transform casual inquiries into long-term strategic partnerships by delivering personalized, high-touch consultation.
• Proactive Pipeline & Lead Generation: Drive business growth by identifying new market opportunities, executing targeted outreach, following up on leads, and leveraging networking channels across the local business community.
• Strategic Relationship Management: Serve as the dedicated single point of contact for your account portfolio. Conduct regular business reviews, manage device upgrades and plan optimizations, address client inquiries, and ensure high retention and long-term customer loyalty.
• Solution & Product Expertise: Maintain an in-depth understanding of the complete ecosystem of TELUS business innovations—including enterprise mobility plans, mobile device management (MDM), VoIP/Unified Communications, Fleet Complete, business Internet, security, and managed IT services.
• Cross-Functional Team Collaboration: Partner closely with internal sales support, technical specialists, and operations teams to deliver seamless onboarding for clients. Actively contribute to a goal-oriented sales environment and participate in local community and marketing initiatives.

What You Bring to the Table

We’re looking for a closer who cares about the customer experience.

• Experience: 2+ years of successful B2B sales, account management, or consultative technology/telecom experience.
• Industry Knowledge: Familiarity with corporate wireless hardware, fleet tracking, cloud communications, or telecom ecosystems (TELUS experience is a strong asset).
• Communication: Exceptional verbal and written communication skills with the ability to present tailored technology proposals to key stakeholders.
• Drive: Self-motivated, goal-driven mindset with a proven track record of meeting or exceeding monthly sales targets.
• Problem-Solving Skills: Strong analytical ability to assess complex business needs and recommend scalable tech solutions.

Why Join Smartcell?

We believe in rewarding hard work and fostering a culture where you actually enjoy coming to work.

• Uncapped Potential: Competitive base pay plus monthly bonuses, and performance incentives.
• The Perks: Significant employee discounts on the latest tech and services.
• Growth: We prioritize professional development and promote from within.
• Culture: A supportive, “people-first” environment that celebrates your wins.
• Community: Be part of a company that gives back to the neighborhoods we serve.

About Us

With 14 locations across Ontario, Smartcell Communications is dedicated to simplifying the digital world. Our mission is to ensure every customer has access to reliable, high-speed, and affordable communication solutions.

Ready to connect your career to the best network in Canada? Apply now!

Full-Time Retail Wireless Sales Specialist | Smartcell Communications

Location: Ottawa, ON (TELUS & Koodo Authorized Dealer)

Are you the person your friends go to for tech advice? Do you thrive on hitting targets and building genuine connections?

Smartcell Communications, Ontario’s largest TELUS/Koodo dealer, is looking for a motivated Retail Wireless Sales Specialist to join our Ottawa team. For over 20 years, we’ve been the bridge between our customers and Canada’s fastest 5G network. We don’t just sell phones; we provide the solutions that keep our community connected.

The Role: More Than Just Sales

We are seeking an energetic, detail-oriented Retail Wireless Sales Specialist to join our showroom team.

In this dynamic, hybrid customer-facing role, you will be the face of SmartCell Communications. You’ll combine interactive showroom sales with corporate EPP account support, helping everyday clients, corporate partner employees, and local business clients navigate the full ecosystem of TELUS and Koodo products.

Showroom & Retail Sales Excellence

• Consultative Selling: Greet and engage showroom guests, identifying their lifestyle or business needs to recommend complete hardware and plan solutions.
• TELUS & Koodo Ecosystem Solutions: Drive sales across mobile hardware (smartphones, tablets, wearables), SmartHome Security, Stream+, and accessories.
• Showroom Presentation: Maintain a clean, welcoming, and fully functional showroom display environment that reflects the high standards of SmartCell Communications and TELUS.

EPP (Exclusive Partner Program) Account Support

• Corporate Client Onboarding: Guide eligible corporate, healthcare, government, and association employees through their organization’s TELUS EPP discounts and rate plans.
• Account Verification & Order Processing: Validate EPP eligibility, handle device migrations, process new line activations, and guide clients through hardware upgrades seamlessly.
• EPP Support & Troubleshooting: Act as a helpful point of contact for EPP clients visiting the showroom or reaching out with plan, billing, or device setup questions.

Customer Support & Account Care

• End-to-End Service: Provide top-tier technical and account support, including device setup, data transfers, content migration, and warranty handling.
• Customer Retention: Build lasting client loyalty by offering proactive plan health checks, addressing inquiries with empathy, and ensuring an outstanding post-sale experience.

Teamwork & Goal Achievement

• Target Driven: Meet and exceed personal and showroom sales targets for activations, hardware upgrades, and recurring revenue add-ons.
• Process & Compliance: Accurately manage inventory, complete POS entries, adhere to carrier guidelines, and handle customer data securely.

What You Bring to the Table

• Experience: 1+ years of success in retail sales, wireless/telecom sales, customer support, or hospitality (experience with TELUS/Koodo systems or EPP workflows is a strong asset).
• Communication: Warm, professional, and articulate communication skills—both face-to-face and over the phone/email.
• Tech Enthusiasm: A genuine passion for mobile hardware, smart home tech, and staying up-to-date with brand releases (Apple, Samsung, Google).
• Problem-Solving Skills: Exceptional attention to detail when processing complex accounts, EPP verifications, and device configurations.
• Adaptability: Comfortable juggling walk-in retail traffic with scheduled EPP consultations and customer support interactions in a fast-paced environment.

Why Join Smartcell?

We believe in rewarding hard work and fostering a culture where you actually enjoy coming to work.

• Uncapped Potential: Competitive base pay plus monthly bonuses, and performance incentives.
• The Perks: Significant employee discounts on the latest tech and services.
• Growth: We prioritize professional development and promote from within.
• Culture: A supportive, “people-first” environment that celebrates your wins.
• Community: Be part of a company that gives back to the neighborhoods we serve.

About Us

With 14 locations across Ontario, Smartcell Communications is dedicated to simplifying the digital world. Our mission is to ensure every customer has access to reliable, high-speed, and affordable communication solutions.

Ready to connect your career to the best network in Canada? Apply now!