Careers

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SmartCell Communications is a fast-paced, growing company with a family culture. We understand our greatest asset is our employees. By considering a career with SmartCell Communications, you are considering working with a team that is constantly evolving, improving and always seeking an opportunity to differentiate ourselves in an exciting industry. We pride ourselves in putting the customer at the heart of everything we do – listening and learning from their feedback to deliver the best experience possible.

Current Positions Available:

(ONLY THOSE THAT QUALIFY WILL BE CONTACTED)

Mobile Phone Repair Technician

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Burlington

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

SmartCell Communications, the largest TELUS Koodo Authorized Dealer in Ontario is looking for a Mobile Phone Repair Technician to take over our daily operations behind the service counter. We are seeking a friendly, outgoing professional who knows about smartphones and is focused on quick turn around times, following procedures, troubleshooting device issues and customer service. Maintaining a high level of customer engagement, satisfaction and organization is critical to your success in this role. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.

Job Duties:

-Test, diagnose, troubleshoot and repair smartphones and tablets using state of the art equipment in a while you wait, customer facing environment.
-Provide repair and replacement estimates for the customer.
-Communicate with the customer explaining technical issues in an easy to understand manner.
-Provide the customer with the complete solution by offering mobile device accessories, product insurance and Certified Pre-owned refurbished devices.
-Greet customers and answer phone calls in a professional, courteous, friendly manner.
-Utilize the Point of Sale system to maintain an accurate record of customer information and real time status of customer repairs.
-Work with the team to maintain the cleanliness and professional appearance of the store.

Profile

QUALIFICATIONS
-Strong aptitude and/or experience in repairing electronics.
-Technical certification or degree in electronics or consumer electronics desirable.
-Strong technical, problem solving and analytical skills.
-Expert knowledge of smartphone and tablet functionality, both hardware and software.
-Work well in a fast-paced, team environment.
-Comfortable communicating with customers and passionate about the customer experience.

Are you excited? Apply today!

Part Time Inside Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Chatham

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Are you excited? Apply today!

Store Manager – Peterborough

SmartCell Communications / TELUS Authorized Dealer

We have an exciting opportunity to hire a Store Manager for our Peterborough Retail location reporting directly to the Regional Manager Retail – Eastern Ontario.

Our ideal candidate is one that can inspire, coach, and develop team members, drive sales and ensure our customers always have an exceptional experience.

Primary Responsibilities:

As the Store Manager, it is your responsibility to make sure your location is delivering excellence in customer experience by following all operational policies and procedures and meeting sales goals and objectives. You will lead by example and create an environment where team members receive regular coaching and development. Specific responsibilities include:

  • Motivating your sales team to meet and exceed monthly sales goals and quotas
  • Developing and Coaching your team in delivering an incredible customer experience
  • Effectively communicating and participating in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPI’s
  • Being knowledgeable of all products and services
  • Managing Inventory, weekly and monthly inventory of all products
  • Ensuring an amazing appearance of the store and merchandising accordingly
  • Being a team player and leading by example
  • Effective organization and planning skills with the ability to schedule people and tasks
  • Participate in and deliver coaching and training to your Team
  • Sales performance reporting and analysis daily
  • Ensuring project deadlines and deliverables are met
  • Managing team headcount by driving recruitment and retention initiatives
  • Various other duties as required

Education, Experience and Skills:

  • Strong management, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
  • Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
  • Inspirational and creative sales leader that possesses demonstrated experience driving aggressive results
  • Customer service-oriented teamwork and collaboration, adaptability, and initiative
  • Excellent communication, interpersonal, written, and analytical skills
  • Proven time management skills in a fast-paced environment
  • Post-secondary degree or diploma in Business Management or related fields is an asset
  • 3-5 years store supervision and management experience is an asset
  • Computer aptitude with strong skills in Microsoft office and other software
  • Comfortable with new technology
  • Flexibility to work various schedules including days, evenings and weekends
  • Ability to stand / walk for extended periods of time in all weather conditions

Core Competencies:

  • Great strategic planning and problem-solving skills
  • Research skills used to seek out opportunities to improve sales in their store
  • Strong organizational skills with the ability to anticipate problems and opportunities, as well as develop effective solutions.
  • Ability to work with cross functional teams.
  • Excellent multi-tasking and time management skills, self-starter who takes initiative
  • Ability to prioritize and lead their team under pressure
  • Strong people management skills
  • Collaboration and teamwork skills

What’s Offered:

  • Competitive salary and commission
  • Health paid benefits
  • Tools for success – smartphone, branded company clothing
  • Coaching – Paid training program to help you master your role
  • Mentorship – Ongoing coaching to ensure your success
  • Work/Life Balance – Flexible work schedule; evening and weekend work may be required.

Working Conditions:

  • Flexibility to work various schedules including days, evenings and weekends
  • Ability to stand / walk for extended periods of time in all weather conditions

Are you excited? Apply today!

Part Time Inside Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Leamington

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Are you excited? Apply today!

Full Time Inside Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Leamington

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Are you excited? Apply today!

Full Time Retail Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Richmond Hill

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Interested? Apply today!

Part Time Retail Sales Representative

Location: Smartcell Communications – TELUS Koodo Authorized Dealer / Brockville

Are you a people person obsessed with delivering world class customer service? Do you thrive in a fast-paced environment where every day is different? Does being part of a high performing team where your contributions are measured and recognized excite you? If so, keep reading!

As a SmartCell team member, you will be responsible for delivering an incredible customer experience by making genuine connections with every customer. We’ll give you the space to innovate and create solutions for them, in a dynamic and flexible way. If you are passionate and believe in making a difference, this job opportunity is for YOU.

In this position, you will work as part of a team to sell a range of wireless products and services from TELUS and Koodo while creating a positive customer experience. SmartCell carries a wide selection of Smartphones, along with Tablets, Smart Watches and a wide range of accessories.

What WE offer YOU:

· Competitive compensation, monthly bonuses, contests and incentives

· Comprehensive benefits

· Discounts on products and services

· A supportive culture which promotes recognition and feedback

· Opportunities and support for growth and development

· A chance to play an active role in giving back to your community

Qualifications

Do YOU have what it takes?

· Exceptional customer service skills to creating meaningful relationships with our customers

· Contagious positive attitude, leadership and an ability to adapt to everyday changes

· Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are:

· Outgoing, friendly, enthusiastic and sociable

· Focused and committed to creating a meaningful experience with every customer

· A self-starter who is driven to succeed and exceed goals

· Passionate for learning, sharing, and continuously developing

· Creative thinker focused on providing innovative solutions

Interested? Apply today!

Have a question or ready to order? Talk to a sales expert for collaboration.

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BUSINESS HOURS

Ottawa (Head Office), Barrie and Newmarket:
Monday - Friday 8:30AM - 5:00PM EST

Belleville:
Monday - Friday 9:00AM - 5:00PM EST
Saturday 9:00AM - 4:00PM

Brockville, Burlington and Richmond Hill:
Monday - Friday 10:00AM - 6:00PM EST

Chatham:
Monday - Friday 9:00AM - 5:30PM EST
Saturday 9:00AM - 4:00PM

Kingston and Nepean:
Monday - Friday 9:00AM - 5:00PM EST

Leamington, Tecumseh and Windsor Walker Road:
Monday - Friday 9:00AM - 6:00PM EST
Saturday 9:00AM - 4:00PM

Peterborough and Sudbury:
Monday - Friday 10:00AM - 6:00PM EST
Saturday 10:00AM to 5:00PM

Windsor Eugenie Street:
Monday - Friday 8:30AM - 6:00PM EST
Saturday 9:00AM - 4:00PM EST

All Locations:
Closed - All official Holidays

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