My TELUS and Outage Updates

Introducing the new TELUS outage site


The TELUS Outage site allows mobility customers to view status updates for current outages and major service degradation in their area.

You can now find this information at the convenience of your computer, tablet and smartphone. This tool will show details and updates of the service outage, such as:

  • More customer affecting outages will be posted as they occur
  • Outage info is now also available in French
  • Customer access at Telus.com/outages and log into My TELUS
  • Details of outage will be provided
  • Cause of outage (if known or applicable)
  • Situation updates
  • Estimated time of resolution
  • Where you can go for further information or support, if necessary

Haven’t set up your My TELUS account yet? Learn more here: https://www.telus.com/en/mobility/add-ons/my-telus-mobile-app

Introducing the TELUS Small Business Mobility Referral Program

 

 As of July 11th, current business customers are eligible to refer up to 5 small businesses to TELUS Business.

Receive a one-time $50 bill credit on your next bill.

 

Step I am an existing TELUS Small  Business Customer (For the Referrer)
1 Current TELUS Small Business customer learns about the offer through TELUS Business communications (email, banner (TELUS My Account).
2 On the referral submission form, the current TELUS Small Business customer enters the individuals name, business name and email of the business they want to share the offer with. Only verified TELUS customers will be able to provide referrals.
3 The current TELUS Small Business customer will receive a confirmation email once the new TELUS Small Business customer (“Referee”) has activated on a select 2-year TELUS Small Business voice and data plan.
4 TELUS will apply the one time bill credit to the existing TELUS Small Business (“Referrer”) bill within 3-4 weeks after the (“Referee”) has activated on a select 2-year TELUS Small Business voice and data plan.

Step I am a new TELUS Business customer and was referred by a current TELUS Business Customer (For the Referee)
1 The new TELUS Small Business customer (“Referee”) will receive a referral email from the existing TELUS Small Business customer (“Referrer”). The new TELUS Small Business customer must unlock the mobility offer in the email to get the program code and unique validation code.
2 Activate a select 2-year TELUS Small Business voice and data plan.
3 Once the activation is complete, TELUS will apply the credit on the Referee’s next bill.

Now all devices start at $0 upfront with TELUS Easy Payment®.

Device and plan costs are now separate – once your device is paid off, your monthly bill will go down.

Choose as little as $0 upfront plus tax and spread the balance over 24 months.

Now you can see exactly what you’re paying for your device each month.

Bring-It-Back lets you save even more on all TELUS Easy Payment® options.

Lower your device cost with Bring‑It‑Back.

Whatever your TELUS Easy Payment® option, Bring‑It‑Back lets you save even more on the flashiest new phones.

Introducing our new Peace Of Mind and Simple Share Plans that offer something for everyone – whether you’re looking for endless or shareable data.

All plans include:
Unlimited nationwide calling, texts, picture and video messaging, voicemail 25, call display, call waiting and conferencing calling.

Peace Of Mind Endless Data Plans

Enjoy endless data usage and never worry about overage charges with our new Peace of Mind Plans. Plus, get unlimited nationwide calls and texts starting at $75 a month. 

$75 Peace of Mind plan for all social media lovers. With 10GB of data, continue to surf and stream with endless data at reduced speeds after 10GB. 

$95 Peace of Mind Plus plan for all video streamers. No surprises on your bill! With 20GB of data, continue to surf and stream with endless data at reduced speeds after 20GB. 

$125 Peace of Mind Ultra plan for the always-on users. With 50GB of data, continue to surf and stream with endless data at reduced speeds after 50GB. Never worry about overage charges again!


Simple Share Plans

Get unlimited nationwide calls and texts and shareable data starting at $75 a month.

$75 Simple Share 10, includes 10GB of shareable data for the social media users.

$95 Simple Share 20, includes 20GB of shareable data for the video streamers.

$125 Simple Share 50, includes 50GB of shareable data for the always-on users

Get endless data with no overages from just $95 per month for new activations.

With endless data, you’ll never have to worry about overage charges again. Get a No Overage plan from just $95 per month.

Choose either 10, 20 or 50GB of high-speed data and never worry about overages again, even if you reach your high-speed threshold. Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, internet traffic, environmental conditions, and other factors. Tethering included to high-speed threshold for No Overage plans.

TELUS Pitch

What could your business do with $100,000?  With more than $150,000 in prizes on the line, TELUS Pitch is Canada’s largest small business competition, offering Canadian entrepreneurs the chance to reap the rewards of their hard work with a $100,000 cash payout.  

Prizes and Awards

Grand Prize Winner

$100,000 cash to be awarded at the TELUS Pitch Live Summit on July 30 + $10,000 will be donated on behalf of the winner to TELUS Friendly Future Foundation.

Finalists

The remaining two grand prize finalists will receive a cash prize of $10,000.

Additional award prizes

1 Community impact award: $5,000 in Samsung technology + $5,000 in marketing services from Eighty-Eight + consulting hours with TELUS Ventures.

2 Most Promising Startup award: $5,000 in Facebook ad credits + a one year membership to Workhaus (value = $4,200) + a bootcamp session with a Facebook expert.

3 Multicultural business of the year award: $5,000 in marketing services from Response + one year membership to Workhaus (value = $4,200) + consulting hours with TELUS Ventures.

 

May 1Contest opens June 23Contest ends  at midnight June 26Top 100 announced July 15Top 10 announced July 22 Top 3 announced  July 30Winner is announced

 

Enter now

Meet the new Galaxy A!

As the world changes, we enter an era of creative, spontaneous and live content. Our phones are expected to keep up. Samsung has brought the best premium-cutting-edge mobile technology within reach. The best screen, camera, and battery built for a specific generation that captures their live experiences and passions daily.

Samsung introduces a series of phones that enables today’s generation to do what others can’t.

 

The Samsung Galaxy A.
Built for the Era of Live.

 

At TELUS, we give where we live. That’s why we donated over $150 million to local charities last year, helping build a friendlier future for our communities.

 

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The company we keep makes us the #MostGivingCompany.

Every member of our team is helping make a difference through acts of giving, big and small.

It all adds up

2 million youth impacted annually through community giving.

$1.2 billion of value contributed since 2000 by TELUS, team members and retirees in financial support & volunteerism.

$150 million contributed to local charities in 2018 – more than any other company.

1 million hours volunteered by team members and retirees in 2018.

Most Giving landing page - Stats

We give where we live

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Using music as medicine

Tom Su, TELUS Customer Care

Tom uses the power of musical therapy to ease the pain of thousands of palliative care patients. He knows the universal language of music can bring joy to those who need it most.
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Turning the tide for our oceans

Gail Jones, TELUS Customer Operations

Gail dedicates hundreds of hours to help keep the sea plastic free. She does her part to improve the environment because, from coast to coast, it’s everyone’s responsibility.
""

Growing a revolution

Ashton Singh, TELUS Sales

Ashton volunteers thousands of hours to teach kids about sustainable practices and going green. He leads by example to inspire youth and help them grow because the future is in their hands.
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Answering calls for help

Dominic Ian Boucher, TELUS Customer Support

Dominic volunteers hundreds of hours raising funds for courageous kids with illnesses through his work planning and answering telethon calls.  He has taken matters into his own hands because miracles don’t happen on their own.
Jennifer Park putting together a Make a Wish box

Wishing it forward

Jennifer Park, TELUS Community Investment

Jennifer works tirelessly to make dreams come true for kids battling critical illnesses. She believes these miracles are important for youth struggling with impossible obstacles.
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Dishing out happiness

Kim Vey, TELUS Customer Care

Kim prepares hundreds of fresh meals to fight hunger and feed hope. She gives where she lives because her community is at the heart of everything she does.
Jennifer Kirby sorting broccoli on a conveyor belt

Taking action against hunger

Jennifer Kirby, TELUS Training & Coaching

Jennifer spends her time sorting food donations to feed those in need.  She helps communities in any way she can through acts of giving, big and small.
Monica Winger and others cleaning windows and supporting their local community

Strengthening communities

Monica Winger, TELUS Community Ambassador

Monica leads one of 23 TELUS’ Community Ambassador groups. She empowers team members to use their time and resources to support local communities, one act of kindness at a time.

TELUS Drive+

Enjoy the open road with the ultimate in connected car technology

Stay connected to Canada’s fastest network with TELUS Drive+, the latest in connected car technology. Get smart notifications with real-time vehicle alerts and even turn your car into a WI-FI hotspot.

Enjoy smart notifications about your car’s health

Experience the ultimate connected car. Receive smart notifications about everything from low battery alerts to vehicle errors.

Focus on safety and security

You’ll feel better knowing you can track your car’s location and set boundary notifications for peace of mind.

Track your trips and driving habits

See your trip history and easily track your mileage. You can also track your driving behavior like harsh braking to improve your habits and maintain your car.

TELUS Drive+ features

With an eye on building out its 5G network, Telus Corp. (TSX: T) is laying down big bucks to acquire wireless spectrum.

The Vancouver-based telecom giant revealed Tuesday (April 11) it’s paying $937 million for new 600 MHz spectrum licences in B.C., Alberta, Saskatchewan, Ontario and Quebec.

“The acquisition and deployment of this spectrum is critical to the advancement of our national 5G growth strategy and to the global-leading network quality, speed and coverage we provide to Canadians,” Telus CEO Darren Entwistle said in a statement.

The low-frequency 600 MHz spectrum is coveted among the telecom companies for its ability to carry signals over long distances and to penetrate buildings.

Telus’s acquisition of the spectrum follows the conclusion of a federal wireless spectrum auction that ran from March to April.

Nine companies walked away with 104 of the 112 available spectrum licences.

One notable exception, however, was Bell.

The company said it already had sufficient spectrum.

Rogers Communications Inc. (TSX: RCI.B), meanwhile, spent $1.7 billion on acquiring licences.

Entwistle took aim that the format of the auction, stating Canadian carriers were left with “the highest prices paid for 600 MHz spectrum in the world.”

Based on MHz-pop — a unit of measurement denoting the population in a coverage area — Entwistle stated Canadian national carriers paid an average of $1.89 MHz-pop compared with $0.93 MHz-pop paid by carriers in the U.S.

Ottawa’s auction featured open spectrum as well as “set-aside” spectrum for smaller players.

Without calling out Shaw Communications Inc. by name, Telus complained its competitor was able to bid on both the open spectrum and the set-aside spectrum (Shaw owns Freedom Mobile).

This, Entwistle said, resulted in inflated pricing for the open spectrum auction.

The federal government’s auction raked in $3.47 billion from all the participants.

“We know that Canadians want more choice, lower prices and better service. Through this process, we have strengthened wireless competition, which will drive prices down and improve coverage. It is clear that the big winners in this auction will be Canadians in both urban and rural areas,” Minister of Innovation, Science and Economic Development Navdeep Bains said in a statement.

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