Accidents happen. Device protection has you covered.

Get the protection your phone deserves for $17 per month. Coverage includes cracked screen repairs for eligible devices, lost and stolen devices, accidental damage and more.

Add Device Care Protection

Protection for all your devices

Device Care Complete

$ 17 Monthly
  • Coverage for a single new phone activation
  • Enrol within 60 days of device activation
  • Accidental damage coverage for physical and liquid damage
  • Replacement if your device is lost or stolen, or can’t be fixed
  • Unlimited $39 cracked front screen repairs for eligible devices, fixed as soon as next day
ADD NOW

Device Care BYOD

$ 9 Monthly
  • Coverage for a single bring your own phone activation
  • Enrol within 60 days of device activation
  • Accidental damage coverage for physical and liquid damage
  • Replacement if your device can’t be fixed
  • $39 cracked front screen repairs for eligible devices, fixed as soon as next day
ADD NOW

Device Care Connected

$ 9 Monthly
  • Coverage for new tablet or smartwatch activation
  • Make up to two claims in any consecutive 12-month period
  • Accidental damage coverage for physical/liquid damage
  • Replacement if your device can’t be fixed
  • $39 cracked front screen repairs for eligible devices
ADD NOW

Frequently asked questions

  • Defects covered by the 1 year manufacturer warranty
  • Accessories, cosmetic damage‌ and changes or enhancements to your device
  • Abuse, misuse, or intentional acts
  • Problems with the device before your enrolment was in effect
  • Failure caused by computer viruses
  • Device Care BYOD and Device Care Connected don’t cover lost or stolen devices
  • Additional exclusions apply. See 
    terms and conditions

     for complete details.

Device Care Products can be added in-store, through your MyTELUS account‌ or by dialing *611 from your TELUS device. Device Care BYOD and Device Care Connected cannot be added online at this time.

From the day you purchase an eligible new TELUS smartphone, smartwatch, tablet, or activate your BYOD device, you have 60 days to enrol in a Device Care product.

To determine your replacement or service fee, visit 

asurion.com/claims/telus/servicefees. These costs are in addition to your monthly payments.

Your Device Care protection is tied to your phone number. To be eligible for coverage, your device must be connected to the TELUS network at the time of peril.

Your Device Care Product can be cancelled at any time. To cancel, you can have a sales representative cancel it in-store. You can call TELUS Customer Care or you can log in to your My TELUS account and select Manage Add-Ons in the Plans & Devices section.

No, your device must meet the following criteria to enrol in any Device Care Product:
  • Device must power on and navigate properly to the home screen
  • The device, including the screen, must be undamaged with no cracks, missing parts or signs of water damage (hinges, keypad, housing, buttons, battery, etc.)
  • The LCD must function correctly and be free of dead spots or bruising

Check the status of your existing warranty.

Everything you need is in the My TELUS app

Manage your services anywhere, anytime. Pay your bill, check your usage, change your plan, stay on top of your account and more with the My TELUS app.
Text “app” to 54555 to download.
Standard message rates may apply.
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