You’re not alone. We’re here to help.

It’s now easier than ever to take control of your mental health. Meet with a counsellor right on your phone – and start feeling better today.

Need Emergency Care?

Crisis text line: 741-741

Suicide prevention Lifeline: 1-833-456-4566

Emergencies: 911

You can Video chat with a counsellor

TELUS offers simple, direct access to caring mental health professionals.

How to Book a Video Appointment

Step 1

Download the TELUS Health MyCare app and register your free account.

Step 2

Click “Book appointment” and select a counsellor.

Step 3

Schedule a video appointment. Sessions are $120 and 50 minutes in length, often covered by extended health insurance.

Here are some of the mental health issues our counsellors can help with


  • Feeling nervous, restless or tense
  • Excessive worry or ruminating thoughts
  • Increased heart rate
  • Rapid breathing
  • Sleeplessness, feeling tired
  • Difficulty focusing or feeling distracted
  • Stomach Aches
  • Avoidance


  • Feelings of sadness, emptiness, hopelessness
  • Tiredness
  • Irritability or angry outbursts
  • Sleep disturbance
  • Loss of appetite
  • Anxiousness
  • Slowed thinking or trouble thinking
  • Feeling worthless, fixating on things from the past
  • Thoughts of suicide
  • Unexplained physical aches and pains



  • Trouble keeping a normal routine
  • Feeling depressed or sad
  • Feeling like life isn’t worth living
  • Thoughts of self-harm
  • Blaming self
  • Emotional pain or feeling overwhelmed
  • Anger
  • Disbelief or numbed feelings


  • Muscle tension
  • Body pain or stomach aches
  • High blood pressure
  • Trouble sleeping
  • Racing thoughts, difficulty concentrating
  • Feeling worry or overwhelmed
  • Problems with memory or concentration, scattered thoughts
  • Lack of motivation

Substance Use

  • More than 10 standards drinks/week for women or 15 drinks for men
  • Intense urges to use the substance
  • Feelings of withdrawal
  • Spending money you don’t have to get the substance
  • Neglecting responsibilities
  • Obsessive thinking about using the substance
  • Risky behaviours
  • Continued use despite consequences
  • Failing to reduce or stop when a commitment is made to do so

Eating Disorder

  • Restricting calories out of fear of gaining weight
  • Periods of binge eating, sometimes also with purging
  • Struggle to eat in front of others
  • Rituals based around eating that are about control
  • Losing or gaining weight rapidly
  • Body dysmorphia
  • Obsessive dieting
  • Lack of adequate nutrition that can lead to stomach pain, cramps, or acid reflux
  • Struggling to stay warm even when it is not cold out

You can learn more here.

Espri by TELUS Health

Espri by TELUS Health provides timely, convenient, and secure digital tools and resources to address the rising mental health needs of Canadian first responders and healthcare workers

In support of the well-being of Canada’s frontline workers, TELUS today announced the launch of Espri by TELUS Health, a mobile app that delivers mental health and wellness resources to support the rising mental health pressures faced by physicians, nurses, care workers, emergency medical services, firefighters, police, correctional officers, and their family members.

Frontline workers are exposed to incidents of trauma, violence, and grief, making them more likely to experience mental health issues:

●  In 2017, a study in the Canadian Journal of Psychiatry found that 44.5 per cent of first responders, including paramedics, police officers, and firefighters, screened positive for symptoms consistent with mental disorder, four times higher than the general population (10 per cent).

●  Similarly, the Canadian Medical Association’s 2018 National Physician Health Survey reported that one in four physicians experience high levels of burnout, with others reporting signs of depression and addiction.

Frontline workers also face considerable barriers and stigma to accessing mental health resources.


Developed in conjunction with first responders and under the guidance of specially-trained clinicians who are occupationally-aware and understand the needs of frontline workers, Espri by TELUS Health provides timely access to features and tools for mental wellness as well as support for crisis and prevention including:

●  Learn: A resource hub that provides quick access to relevant, clinically-informed, and occupation-specific content from the organization, TELUS Health, and/or third party providers.

●  My Plan: A goal-setting tool that helps workers build positive habits by setting and completing mental health and wellness goals

●  Group video: A video call feature that enables organizations to host virtual one-on-one, peer and group therapeutic sessions and educational programming while allowing consent-based, anonymous participation, protecting users’ safety and identity

●      Get Support: A resource list that offers one-click navigation to an organization’s preferred support resources, such as crisis lines, employee and family assistance programs, critical incident stress programs and access to healthcare professionals including psychiatrists, psychologists and mental health experts.

TELUS aims to work closely with organizations to incorporate Espri by TELUS Health into their mental health strategies. Eligible frontline workers will be able to access the app through their employer or member organization.

Have a question or ready to order? Talk to a sales expert for collaboration.

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Ottawa (Head Office), Barrie and Newmarket:
Monday - Friday 8:30AM - 5:00PM EST

Belleville, Kingston, Kitchener and Nepean:
Monday - Friday 9:00AM - 5:00PM EST

Monday - Friday 10:00AM - 6:00PM EST
Saturday 10:00AM to 4:00PM

Windsor Walker Road:
Monday - Friday 10:30AM - 7:00PM EST

Monday - Friday 10:00AM - 6:30PM EST

Monday - Friday 10:00AM - 6:00PM EST

Monday - Friday 9:00AM - 5:30PM EST
Saturday & Sunday - Closed

Monday - Friday 9:00AM - 6:00PM EST
Saturday 9:00AM - 4:00PM

Monday - Friday 9:00AM - 5:30PM EST
Saturday 9:00AM - 4:00PM

Windsor Eugenie Street:
Monday - Friday 8:30AM - 6:00PM EST
Saturday 9:00AM - 4:00PM EST

All Locations:
Closed - All official Holidays



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