At TELUS, we give where we live. That’s why we donated over $150 million to local charities last year, helping build a friendlier future for our communities.

 

""

The company we keep makes us the #MostGivingCompany.

Every member of our team is helping make a difference through acts of giving, big and small.

It all adds up

2 million youth impacted annually through community giving.

$1.2 billion of value contributed since 2000 by TELUS, team members and retirees in financial support & volunteerism.

$150 million contributed to local charities in 2018 – more than any other company.

1 million hours volunteered by team members and retirees in 2018.

Most Giving landing page - Stats

We give where we live

""

Using music as medicine

Tom Su, TELUS Customer Care

Tom uses the power of musical therapy to ease the pain of thousands of palliative care patients. He knows the universal language of music can bring joy to those who need it most.
""

Turning the tide for our oceans

Gail Jones, TELUS Customer Operations

Gail dedicates hundreds of hours to help keep the sea plastic free. She does her part to improve the environment because, from coast to coast, it’s everyone’s responsibility.
""

Growing a revolution

Ashton Singh, TELUS Sales

Ashton volunteers thousands of hours to teach kids about sustainable practices and going green. He leads by example to inspire youth and help them grow because the future is in their hands.
""

Answering calls for help

Dominic Ian Boucher, TELUS Customer Support

Dominic volunteers hundreds of hours raising funds for courageous kids with illnesses through his work planning and answering telethon calls.  He has taken matters into his own hands because miracles don’t happen on their own.
Jennifer Park putting together a Make a Wish box

Wishing it forward

Jennifer Park, TELUS Community Investment

Jennifer works tirelessly to make dreams come true for kids battling critical illnesses. She believes these miracles are important for youth struggling with impossible obstacles.
""

Dishing out happiness

Kim Vey, TELUS Customer Care

Kim prepares hundreds of fresh meals to fight hunger and feed hope. She gives where she lives because her community is at the heart of everything she does.
Jennifer Kirby sorting broccoli on a conveyor belt

Taking action against hunger

Jennifer Kirby, TELUS Training & Coaching

Jennifer spends her time sorting food donations to feed those in need.  She helps communities in any way she can through acts of giving, big and small.
Monica Winger and others cleaning windows and supporting their local community

Strengthening communities

Monica Winger, TELUS Community Ambassador

Monica leads one of 23 TELUS’ Community Ambassador groups. She empowers team members to use their time and resources to support local communities, one act of kindness at a time.

TELUS Drive+

Enjoy the open road with the ultimate in connected car technology

Stay connected to Canada’s fastest network with TELUS Drive+, the latest in connected car technology. Get smart notifications with real-time vehicle alerts and even turn your car into a WI-FI hotspot.

Enjoy smart notifications about your car’s health

Experience the ultimate connected car. Receive smart notifications about everything from low battery alerts to vehicle errors.

Focus on safety and security

You’ll feel better knowing you can track your car’s location and set boundary notifications for peace of mind.

Track your trips and driving habits

See your trip history and easily track your mileage. You can also track your driving behavior like harsh braking to improve your habits and maintain your car.

TELUS Drive+ features

With an eye on building out its 5G network, Telus Corp. (TSX: T) is laying down big bucks to acquire wireless spectrum.

The Vancouver-based telecom giant revealed Tuesday (April 11) it’s paying $937 million for new 600 MHz spectrum licences in B.C., Alberta, Saskatchewan, Ontario and Quebec.

“The acquisition and deployment of this spectrum is critical to the advancement of our national 5G growth strategy and to the global-leading network quality, speed and coverage we provide to Canadians,” Telus CEO Darren Entwistle said in a statement.

The low-frequency 600 MHz spectrum is coveted among the telecom companies for its ability to carry signals over long distances and to penetrate buildings.

Telus’s acquisition of the spectrum follows the conclusion of a federal wireless spectrum auction that ran from March to April.

Nine companies walked away with 104 of the 112 available spectrum licences.

One notable exception, however, was Bell.

The company said it already had sufficient spectrum.

Rogers Communications Inc. (TSX: RCI.B), meanwhile, spent $1.7 billion on acquiring licences.

Entwistle took aim that the format of the auction, stating Canadian carriers were left with “the highest prices paid for 600 MHz spectrum in the world.”

Based on MHz-pop — a unit of measurement denoting the population in a coverage area — Entwistle stated Canadian national carriers paid an average of $1.89 MHz-pop compared with $0.93 MHz-pop paid by carriers in the U.S.

Ottawa’s auction featured open spectrum as well as “set-aside” spectrum for smaller players.

Without calling out Shaw Communications Inc. by name, Telus complained its competitor was able to bid on both the open spectrum and the set-aside spectrum (Shaw owns Freedom Mobile).

This, Entwistle said, resulted in inflated pricing for the open spectrum auction.

The federal government’s auction raked in $3.47 billion from all the participants.

“We know that Canadians want more choice, lower prices and better service. Through this process, we have strengthened wireless competition, which will drive prices down and improve coverage. It is clear that the big winners in this auction will be Canadians in both urban and rural areas,” Minister of Innovation, Science and Economic Development Navdeep Bains said in a statement.

Celebrating 15 Years

At SmartCell Communications, we are celebrating 15 years in business in Ottawa. Thanks to loyal customers like you, SmartCell has enjoyed many years of prosperity in this community. We wish to express our sincere appreciation to our employees for their support as we celebrate this milestone. When we founded this company, we could hardly foresee our growth to a company with 5 locations and a 6th location on the way. Thank you for making the past 15 years so successful and cheers to another 15!

Zomaron Merchant Services

Zomaron is the preferred provider of merchant services for SmartCell Communications and offers preferential rates for accepting digital payments. Zomaron will match you with a solution that will help you lower your operational costs, save you thousands annually, and enhance your customer experience.

Zomaron payment solutions are ready for your business. Plus, sign up and receive a $500 bill credit. This limited time offer is available until May 15, 2019.

SIGN UP ONLINE TO GET STARTED!

Wireless Expense Management

How can Wireless Expense Management (WEM) benefit your business today?

Did you know? 76% of Canadians own a smartphone and many of them own 2 or more digital devices. These are facts, according to Statistics Canada’s Life in the fast line: How are Canadian managing? So, how are Canadian businesses managing in this environment?

We know that mobility is changing how we do business today. There is an ever growing number of mobile devices, mobile operating systems and mobile applications in the business environment. Managing the proliferation of these mobile devices, data, and applications can be overwhelming.

Solutions like Mobile Device Security & Application Management offer businesses the ability to securely manage and access their mobile devices, as well as the applications and content on them. Solutions like Wireless Expense Management empower businesses to optimize time, cost and resources. In today’s blog post, we’ll focus on Wireless Expense Management specifically – what it is and how it can help you and your business.

What is Wireless Expense Management (WEM)?
Wireless Expense Management is a type of telecom expense management designed to:

Reduce wireless expense
Identify new operational efficiencies
Provide cost and usage line-of sight
WEM can help businesses in the management of phones, plans, usage and costs. When mobile expenses are associated to the right employees and individuals in the company, you gain improved cost awareness and give users visibility over their spend. It also provides them with an opportunity to better manage their level of usage, while comparing themselves to the company and department average.

Why do you need WEM?
Wireless expenses can get out of hand. If your mobile plans aren’t adapted to your business’ needs, you’ll end up spending in excess. Implementing a WEM solution that offers things like workflow management will keep you from losing track of the organization’s overall wireless expenses and assets. This kind of solution ensures that you will maintain control and visibility over all costs and associated assets.

10th May 2018
Wireless-Expense-Management-Group-people-using-mobile-devices.jpg

Did you know? 76% of Canadians own a smartphone and many of them own 2 or more digital devices. These are facts, according to Statistics Canada’s Life in the fast line: How are Canadian managing? So, how are Canadian businesses managing in this environment?

We know that mobility is changing how we do business today. There is an ever growing number of mobile devices, mobile operating systems and mobile applications in the business environment. Managing the proliferation of these mobile devices, data, and applications can be overwhelming.

Solutions like Mobile Device Security & Application Management offer businesses the ability to securely manage and access their mobile devices, as well as the applications and content on them. Solutions like Wireless Expense Management empower businesses to optimize time, cost and resources. In today’s blog post, we’ll focus on Wireless Expense Management specifically – what it is and how it can help you and your business.

What is Wireless Expense Management (WEM)?
Wireless Expense Management is a type of telecom expense management designed to:

Reduce wireless expense
Identify new operational efficiencies
Provide cost and usage line-of sight
WEM can help businesses in the management of phones, plans, usage and costs. When mobile expenses are associated to the right employees and individuals in the company, you gain improved cost awareness and give users visibility over their spend. It also provides them with an opportunity to better manage their level of usage, while comparing themselves to the company and department average.

Why do you need WEM?
Wireless expenses can get out of hand. If your mobile plans aren’t adapted to your business’ needs, you’ll end up spending in excess. Implementing a WEM solution that offers things like workflow management will keep you from losing track of the organization’s overall wireless expenses and assets. This kind of solution ensures that you will maintain control and visibility over all costs and associated assets.

What’s the value of WEM?
Here at TELUS, we offer mobility solutions and strive to make wireless management a simple, painless process. You save time and bring your employees the convenience of getting the assistance they need rapidly with managed services and approval processes. Since your orders, inventory and billing management is done by experts, wireless management won’t weigh you down and interfere with your strategic IT projects, which are required to fuel your business growth. We take care of it all by providing cost and usage tracking, a provisioning portal, self-service, dashboards, a reporting tool, help desk support and much more.

WEM can help you get the results you need so you can gain control over costs, optimize mobility, reinvest savings into new projects, and avoid becoming overwhelmed by requests. You’ll have clear-cut visibility over all of your data in order to work as efficiently as possible. Specific areas of your wireless expenses can be best managed with WEM, primarily your mobile rate plans, your level of cost transparency, billing issues, device retirement and zero-usage, all while keeping your inventory accurate.

Where your mobility money is going

Mobile Rate Plans

A Wireless Expense Management system will allow you to work closely with TELUS in comparing your contracts with the actual charges you’re accumulating. Often times, a rate plan that once seemed to work well enough for your company becomes outdated, and can’t keep up with your needs. Working with TELUS to explore new plans will help you optimize your business.

Cost Transparency and Billing Issues

One of the greatest challenges for businesses in keeping track of spend is a lack of cost transparency. A WEM solution can help you with clarifying costs by displaying everything you are spending in a concise format. On another note, demonstrating costs to employees allows them to better self-regulate, and encourages responsible use of company devices. Employees will be less inclined to accidentally go over their mobile data limit with all of the information displayed in front of them in clear-cut dashboards. By promoting a culture of IT cost transparency across the board, costs will be optimized and better maintained in the long run.

Device Retirement and Zero-Usage

Perhaps you have a drawer filled with old employee mobile phones that have gone unused for a few years that you’d totally forgotten about. These types of issues can happen frequently, and can fly under the radar. A WEM can quickly identify any services, assets or products that you are currently being charged for, but that are incurring zero-usage. Furthermore, a WEM software can lead you through the process of retiring an old device, such as erasing any confidential company data, or reselling and repurposing unused mobile devices.

Other benefits of WEM
An efficient wireless expense management solution will also provide a self-service portal for employees at all levels, allowing them to make changes or manage their devices, carriers, and service plans. When configured to be as effective as possible, this portal will also have implemented limitations or privileges and entitlements to employees depending on their role in the company, and the needs required from their mobile devices. This means that employees, for example, will see only the data pertaining to them, whereas an administrator might have a wider scope with much more data displayed on their department and/or team.

A good WEM solution provides employees with information regarding their own unique consumption on corporate-liable mobile phones, whether this be roaming charges or data charges. If they’re exceeding the appropriate amount of data they should be using, they will be notified, and thus able to self-regulate their consumption.

TELUS offers businesses the ability to take back control of the wireless environment by managing the entire mobile fleet. You’ll be able to not only enjoy wireless solutions, but keep track of your mobile spend through the introduction of cost transparency into your organization.


There’s an old proverb that claims, “Necessity is the mother of invention.” For Canadian healthcare technology company, AceAge Inc., this sentiment is particularly true. After watching his grandfather repeatedly end up in the hospital for not taking his medications correctly, AceAge’s CEO, Spencer Waugh, saw the need for a solution that completely automates medication management and takes the onus off the individual for remembering prescription schedules and doses.

AceAge has just launched Karie, a connected medication management appliance that automatically organizes, schedules, monitors, and dispenses prescription medications, ensuring patients are taking the right pills at the right time. With Canada’s demographics experiencing a fundamental shift, the release of Karie couldn’t be timelier, or more vital.

Karie incorporates design and technology built around the user
The Government of Canada’s Action for Seniors report states that, “in 2012, almost one in seven Canadians was a senior; by 2030, that number will jump to nearly one in four.” Seniors tend to have a higher number of chronic health conditions than younger patients, requiring more medications to treat those conditions. In fact, according to a study by the Canadian Institute for Health Information, nearly two-thirds of seniors take five or more medications. Regardless of patient age, remembering to take multiple medications at different times of day is a feat for anyone. For seniors, however, it can be particularly problematic because of declining cognitive functions and lack of in-home support.

Before founding AceAge, Waugh conducted his own research to see if there was a way to help his grandfather better manage his medications. Beyond the traditional pillbox, what he found was over 400 different smartphone applications, all purporting to help patients keep track of and remember to take their prescriptions. However, Waugh noticed a couple of glaring issues. For one thing, the applications still required the user to manually input information and schedules. Even more problematic was the fact that mobile technology is not intuitive for many seniors.

Waugh thought he had found a solution for his grandfather when he discovered multi-dose medication packages – long strips of individual pouches that are pre-filled at the pharmacy with the correct doses of medication. Although this seemed like a good way to keep his grandfather organized, it wasn’t long before another hospital visit was needed. According to Waugh, “That gave me an “aha!” moment, that organization was just one piece of the puzzle. There still needed to be some kind of automatic reminder to take the medication and if the patient doesn’t respond, then a notification should be automatically sent to a family member or a caregiver.”

Working with his future brother-in-law, who at the time was finishing a technical degree, Waugh conceptualized a connected medication dispenser utilizing the multi-dose prescription pouches, and built the first iteration of the hardware. Many redesigns, extensive testing and user trials later and Karie was ready to go to market.

One of the biggest appeals of the countertop device is its ease-of-use and simplicity. According to Waugh, “It doesn’t matter what your medication regimen is: you can be on three pills or 20 pills. What Karie does is reduce the entire medication management to a single load action. You just pop the pre-filled multi-dose package cartridge into the back of the device. When it’s time to take your medication, a visual and audible signal alerts you and with the press of a button, the correct dose is dispensed. We took something complex and made it very simple through design and technology built around the user.”

Helping seniors age in place independently and confidently
With an aging population requiring multiple medications to maintain a daily quality of life, it’s becoming critical for Canada’s health sector to find ways to improve patient care while reducing costs. One way is by supporting patient autonomy and enabling seniors to live in their homes for longer.

As Waugh believes, “We have to, as a country, adopt technology that will allow people to maintain their independence and age in place, in the comfort of home. Karie, as a device, simply enables people to manage their medications properly so they can confidently care for themselves longer.”

For Karie to be successful, AceAge believes it has to eliminate human error, which is why designing a smart device was imperative for its ease of use. Karie contains a SIM card that securely connects the device to TELUS’ global IoT network. When the device is plugged into a power outlet, it automatically connects to the patient’s pharmacy, loads the prescription schedule, signals to the patient when the time has come to take their medications, and messages a caregiver if there are any issues.

The reason Karie connects to the cellular network and not via Wi-Fi is to eliminate the need for the user to manually set up or manage the connection. Although Wi-Fi connectivity is included as a backup, using a TELUS SIM card has enabled Karie to be plug-and-go ready and connect reliably from virtually anywhere, at anytime.

TELUS global IoT connectivity enables Karie to travel and reach more users
In his early discussions with TELUS, Waugh didn’t realize that TELUS also supported IoT connectivity outside Canada. It was when he brought up active seniors travelling with their Karie devices that Waugh was introduced to TELUS’ global reach. Waugh couldn’t believe it: “I was like, hold the phone! You have connectivity in 200 different countries under one SIM card? That’s amazing. I assumed that expanding to new markets would require separate contracts with the local cellular providers.”

Now, thanks to the partnership with TELUS, AceAge can look forward to providing their customers in Canada and around the world with seamless connectivity and no additional roaming charges.

An invaluable partnership that extends beyond technology
Not only does the future look bright for AceAge Inc., but with Karie clinical trials showing a 300% increase in medication adherence, patient health outcomes look set to drastically improve as well.

AceAge is aiming to have tens of thousands of TELUS IoT powered Karie devices in use in homes and care facilities by the end of the year, providing consistent, reliable service to those who need it most.

Have a question or ready to order? Talk to a sales expert for collaboration.

Follow us on:

BUSINESS HOURS

Ottawa (Head Office), Barrie and Newmarket:
Monday - Friday 8:30AM - 5:00PM EST

Belleville, Kingston, Kitchener and Nepean:
Monday - Friday 9:00AM - 5:00PM EST

Brockville:
Monday - Friday 10:00AM - 6:00PM EST
Saturday 10:00AM to 5:00PM

Sudbury:
Monday - Friday 9:30AM - 6:00PM EST

Burlington, Peterborough and Richmond Hill :
Monday - Friday 10:00AM - 6:00PM EST

Chatham and Windsor Walker Road:
Monday - Friday 9:00AM - 5:30PM EST

Leamington and Tecumseh:
Monday - Friday 9:00AM - 6:00PM EST
Saturday 9:00AM - 4:00PM

Windsor Eugenie Street:
Monday - Friday 8:30AM - 6:00PM EST
Saturday 9:00AM - 4:00PM EST

All Locations:
Closed - All official Holidays

QUICK LINKS

NEWSLETTER

Be the first to get every new deal.
Sign up and we'll send you our best deals on phones, plans and tech every week.