You’re not alone. We’re here to help.

It’s now easier than ever to take control of your mental health. Meet with a counsellor right on your phone – and start feeling better today.

Need Emergency Care?

Crisis text line: 741-741

Suicide prevention Lifeline: 1-833-456-4566

Emergencies: 911

You can Video chat with a counsellor

TELUS offers simple, direct access to caring mental health professionals.

How to Book a Video Appointment

Step 1

Download the TELUS Health MyCare app and register your free account.

Step 2

Click “Book appointment” and select a counsellor.

Step 3

Schedule a video appointment. Sessions are $120 and 50 minutes in length, often covered by extended health insurance.

Here are some of the mental health issues our counsellors can help with


  • Feeling nervous, restless or tense
  • Excessive worry or ruminating thoughts
  • Increased heart rate
  • Rapid breathing
  • Sleeplessness, feeling tired
  • Difficulty focusing or feeling distracted
  • Stomach Aches
  • Avoidance


  • Feelings of sadness, emptiness, hopelessness
  • Tiredness
  • Irritability or angry outbursts
  • Sleep disturbance
  • Loss of appetite
  • Anxiousness
  • Slowed thinking or trouble thinking
  • Feeling worthless, fixating on things from the past
  • Thoughts of suicide
  • Unexplained physical aches and pains



  • Trouble keeping a normal routine
  • Feeling depressed or sad
  • Feeling like life isn’t worth living
  • Thoughts of self-harm
  • Blaming self
  • Emotional pain or feeling overwhelmed
  • Anger
  • Disbelief or numbed feelings


  • Muscle tension
  • Body pain or stomach aches
  • High blood pressure
  • Trouble sleeping
  • Racing thoughts, difficulty concentrating
  • Feeling worry or overwhelmed
  • Problems with memory or concentration, scattered thoughts
  • Lack of motivation

Substance Use

  • More than 10 standards drinks/week for women or 15 drinks for men
  • Intense urges to use the substance
  • Feelings of withdrawal
  • Spending money you don’t have to get the substance
  • Neglecting responsibilities
  • Obsessive thinking about using the substance
  • Risky behaviours
  • Continued use despite consequences
  • Failing to reduce or stop when a commitment is made to do so

Eating Disorder

  • Restricting calories out of fear of gaining weight
  • Periods of binge eating, sometimes also with purging
  • Struggle to eat in front of others
  • Rituals based around eating that are about control
  • Losing or gaining weight rapidly
  • Body dysmorphia
  • Obsessive dieting
  • Lack of adequate nutrition that can lead to stomach pain, cramps, or acid reflux
  • Struggling to stay warm even when it is not cold out

You can learn more here.

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Ottawa (Head Office), Barrie and Newmarket:
Monday - Friday 8:30AM - 5:00PM EST

Belleville, Kingston, Kitchener and Nepean:
Monday - Friday 9:00AM - 5:00PM EST

Brockville and Peterborough:
Monday - Friday 10:00AM - 6:00PM EST

Sudbury and Windsor Walker Road:
Monday - Friday 9:30AM - 6:00PM EST

Monday - Friday 9:00AM - 5:30PM EST
Saturday & Sunday - Closed

Monday - Friday 9:00AM - 6:00PM EST
Saturday 9:00AM - 4:00PM

Monday - Friday 9:00AM - 5:30PM EST
Saturday 9:00AM - 4:00PM

Windsor Eugenie Street:
Monday - Friday 8:30AM - 6:00PM EST
Saturday 9:00AM - 4:00PM EST



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