My TELUS and Outage Updates

Introducing the new TELUS outage site

The TELUS Outage site allows mobility customers to view status updates for current outages and major service degradation in their area.

You can now find this information at the convenience of your computer, tablet and smartphone. This tool will show details and updates of the service outage, such as:

  • More customer affecting outages will be posted as they occur
  • Outage info is now also available in French
  • Customer access at and log into My TELUS
  • Details of outage will be provided
  • Cause of outage (if known or applicable)
  • Situation updates
  • Estimated time of resolution
  • Where you can go for further information or support, if necessary

Haven’t set up your My TELUS account yet? Learn more here:

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Ottawa (Head Office), Barrie and Newmarket:
Monday - Friday 8:30AM - 5:00PM EST

Belleville, Kingston, Kitchener and Nepean:
Monday - Friday 9:00AM - 5:00PM EST

Monday - Friday 10:00AM - 6:00PM EST
Saturday 10:00AM to 4:00PM

Windsor Walker Road:
Monday - Friday 10:30AM - 7:00PM EST

Monday - Friday 10:00AM - 6:30PM EST

Monday - Friday 10:00AM - 6:00PM EST

Monday - Friday 9:00AM - 5:30PM EST
Saturday & Sunday - Closed

Monday - Friday 9:00AM - 6:00PM EST
Saturday 9:00AM - 4:00PM

Monday - Friday 9:00AM - 5:30PM EST
Saturday 9:00AM - 4:00PM

Windsor Eugenie Street:
Monday - Friday 8:30AM - 6:00PM EST
Saturday 9:00AM - 4:00PM EST

All Locations:
Closed - All official Holidays



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