Wireless Expense Management

How can Wireless Expense Management (WEM) benefit your business today?

Did you know? 76% of Canadians own a smartphone and many of them own 2 or more digital devices. These are facts, according to Statistics Canada’s Life in the fast line: How are Canadian managing? So, how are Canadian businesses managing in this environment?

We know that mobility is changing how we do business today. There is an ever growing number of mobile devices, mobile operating systems and mobile applications in the business environment. Managing the proliferation of these mobile devices, data, and applications can be overwhelming.

Solutions like Mobile Device Security & Application Management offer businesses the ability to securely manage and access their mobile devices, as well as the applications and content on them. Solutions like Wireless Expense Management empower businesses to optimize time, cost and resources. In today’s blog post, we’ll focus on Wireless Expense Management specifically – what it is and how it can help you and your business.

What is Wireless Expense Management (WEM)?
Wireless Expense Management is a type of telecom expense management designed to:

Reduce wireless expense
Identify new operational efficiencies
Provide cost and usage line-of sight
WEM can help businesses in the management of phones, plans, usage and costs. When mobile expenses are associated to the right employees and individuals in the company, you gain improved cost awareness and give users visibility over their spend. It also provides them with an opportunity to better manage their level of usage, while comparing themselves to the company and department average.

Why do you need WEM?
Wireless expenses can get out of hand. If your mobile plans aren’t adapted to your business’ needs, you’ll end up spending in excess. Implementing a WEM solution that offers things like workflow management will keep you from losing track of the organization’s overall wireless expenses and assets. This kind of solution ensures that you will maintain control and visibility over all costs and associated assets.

10th May 2018
Wireless-Expense-Management-Group-people-using-mobile-devices.jpg

Did you know? 76% of Canadians own a smartphone and many of them own 2 or more digital devices. These are facts, according to Statistics Canada’s Life in the fast line: How are Canadian managing? So, how are Canadian businesses managing in this environment?

We know that mobility is changing how we do business today. There is an ever growing number of mobile devices, mobile operating systems and mobile applications in the business environment. Managing the proliferation of these mobile devices, data, and applications can be overwhelming.

Solutions like Mobile Device Security & Application Management offer businesses the ability to securely manage and access their mobile devices, as well as the applications and content on them. Solutions like Wireless Expense Management empower businesses to optimize time, cost and resources. In today’s blog post, we’ll focus on Wireless Expense Management specifically – what it is and how it can help you and your business.

What is Wireless Expense Management (WEM)?
Wireless Expense Management is a type of telecom expense management designed to:

Reduce wireless expense
Identify new operational efficiencies
Provide cost and usage line-of sight
WEM can help businesses in the management of phones, plans, usage and costs. When mobile expenses are associated to the right employees and individuals in the company, you gain improved cost awareness and give users visibility over their spend. It also provides them with an opportunity to better manage their level of usage, while comparing themselves to the company and department average.

Why do you need WEM?
Wireless expenses can get out of hand. If your mobile plans aren’t adapted to your business’ needs, you’ll end up spending in excess. Implementing a WEM solution that offers things like workflow management will keep you from losing track of the organization’s overall wireless expenses and assets. This kind of solution ensures that you will maintain control and visibility over all costs and associated assets.

What’s the value of WEM?
Here at TELUS, we offer mobility solutions and strive to make wireless management a simple, painless process. You save time and bring your employees the convenience of getting the assistance they need rapidly with managed services and approval processes. Since your orders, inventory and billing management is done by experts, wireless management won’t weigh you down and interfere with your strategic IT projects, which are required to fuel your business growth. We take care of it all by providing cost and usage tracking, a provisioning portal, self-service, dashboards, a reporting tool, help desk support and much more.

WEM can help you get the results you need so you can gain control over costs, optimize mobility, reinvest savings into new projects, and avoid becoming overwhelmed by requests. You’ll have clear-cut visibility over all of your data in order to work as efficiently as possible. Specific areas of your wireless expenses can be best managed with WEM, primarily your mobile rate plans, your level of cost transparency, billing issues, device retirement and zero-usage, all while keeping your inventory accurate.

Where your mobility money is going

Mobile Rate Plans

A Wireless Expense Management system will allow you to work closely with TELUS in comparing your contracts with the actual charges you’re accumulating. Often times, a rate plan that once seemed to work well enough for your company becomes outdated, and can’t keep up with your needs. Working with TELUS to explore new plans will help you optimize your business.

Cost Transparency and Billing Issues

One of the greatest challenges for businesses in keeping track of spend is a lack of cost transparency. A WEM solution can help you with clarifying costs by displaying everything you are spending in a concise format. On another note, demonstrating costs to employees allows them to better self-regulate, and encourages responsible use of company devices. Employees will be less inclined to accidentally go over their mobile data limit with all of the information displayed in front of them in clear-cut dashboards. By promoting a culture of IT cost transparency across the board, costs will be optimized and better maintained in the long run.

Device Retirement and Zero-Usage

Perhaps you have a drawer filled with old employee mobile phones that have gone unused for a few years that you’d totally forgotten about. These types of issues can happen frequently, and can fly under the radar. A WEM can quickly identify any services, assets or products that you are currently being charged for, but that are incurring zero-usage. Furthermore, a WEM software can lead you through the process of retiring an old device, such as erasing any confidential company data, or reselling and repurposing unused mobile devices.

Other benefits of WEM
An efficient wireless expense management solution will also provide a self-service portal for employees at all levels, allowing them to make changes or manage their devices, carriers, and service plans. When configured to be as effective as possible, this portal will also have implemented limitations or privileges and entitlements to employees depending on their role in the company, and the needs required from their mobile devices. This means that employees, for example, will see only the data pertaining to them, whereas an administrator might have a wider scope with much more data displayed on their department and/or team.

A good WEM solution provides employees with information regarding their own unique consumption on corporate-liable mobile phones, whether this be roaming charges or data charges. If they’re exceeding the appropriate amount of data they should be using, they will be notified, and thus able to self-regulate their consumption.

TELUS offers businesses the ability to take back control of the wireless environment by managing the entire mobile fleet. You’ll be able to not only enjoy wireless solutions, but keep track of your mobile spend through the introduction of cost transparency into your organization.

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